The Muskegon Area Transit System (MATS) is the primary provider of mass transportation in Muskegon County, Michigan. Service is provided from Monday through Friday along seven fixed routes in the Muskegon Metro area. MATS ADA Complementary Paratransit Service provides pre-scheduled, curb-to-curb demand response service for those with an ADA certified disability. For ADA eligibility, passengers must apply each year.
MATS is currently operating a temporary Reserve-Ride program that is open to everyone in a limited geographic area. It will be phased out in spring of 2021, when a more permanent solution is determined.
What is the MATS ADA Complementary Paratransit Program?
The Americans with Disabilities Act (ADA) of 1990 requires that public entities which operate a fixed route transportation service also provide complementary paratransit services for individuals whose disabilities make them unable to use the fixed route system.
Who can use the MATS ADA Complementary Paratransit Program?
Only those certified through the ADA certification application process can use this program. The geographic area is limited to within ¾ mile of the MATS Fixed Route System and ADA only operates when routes are in service.
I am Disabled, Do I Qualify?
Perhaps, but only if you become certified to use the system. Eligibility is based on the individual’s abilities and any limitations resulting from disability. It is not based on a specific diagnosis. The individual’s disability(ies) and how it affects their functional ability to use fixed route bus service are the only criteria used in determining ADA Complementary Paratransit eligibility. For complete program information and eligibility, please click HERE.
How do I become ADA Certified?
Individuals should request an application for ADA Complementary Paratransit Certification by contacting the Paratransit Operations Manager at MATS at 231-724-6420. An application will be forwarded upon request.
Once the completed application is returned, MATS will forward the application to the contractor responsible for certification reviews. Additional eligibility information may be sought from a medical professional. A determination is normally returned within 14 days.
Where and When is Service Available?
MATS ADA Complementary Paratransit service will be provided during the same hours and days as MATS fixed-route bus services (currently Monday-Friday, 7 am – 5:51 pm). MATS ADA provides certified riders transportation to and from locations within ¾ mile of our fixed-route system. Reservations can be made up to two weeks in advance, or on a next-day basis.
Please note: The complete “Muskegon Area Transit System ADA Complementary Paratransit Program” policy can be found HERE.
Reserve-A-Ride is intended for essential travel and is a prescheduled, curb-to-curb, shared-ride program that MATS will operate Monday through Saturday between 10:00 am and 5:00 pm, on a temporary basis from September 27, 2020, to March 31, 2021. It does not operate on County-observed holidays.
Who can ride Reserve-A-Ride?
All Muskegon County Residents whose trips begin and end within the designated area described below, including those who:
- Used to ride GoBus
- Want to travel on a Saturday
- Need to transfer to the MATS Fixed Route System for areas not covered in the designated area, ie – The Lakes Mall, Mercy at the Lakes, etc.
Where does Reserve-A-Ride go?
The service area for the Reserve-A-Ride program is bounded geographically by Sheridan Drive on the east, Lake Michigan on the west, Muskegon Lake on the north and Mona Lake on the south, with service also available to the Muskegon County Airport and the VA Clinic on Hakes Drive.
How do I access Reserve-A-Ride?
To make a reservation, contact the MATS Customer Care Center at 231-724-6420 and request the “Reserve-A-Ride” program during normal business hours, Monday-Friday, between 8 am and 5 pm. Reservations can be made on a next-day basis or up to two weeks in advance.
General Public – $4.00, per one-way trip, per person. Senior/Reduced Fare $2.00
Please visit matsbus.com\fares for complete fare information and special rates for those traveling west of Henry Street.
Children under 42” may ride free when accompanied by an adult, but must be mentioned at time of reservation.
The Reduced Fare for Reserve-A-Ride is $2.00, per one-way trip, per person. To be eligible to pay the Reduced Fare, you must be:
- A Senior (age 65 or over) with photo id showing proof of age
- A Person with a Disability with one of the following:
- A current MATS fixed route “Reduced Fare Card”
- Applications available HERE
- Includes access options for Medicare Cardholders
- A current MATS ADA Complementary Paratransit Card
- Or be a previously registered user of the GoBus program at MATS
- A current MATS fixed route “Reduced Fare Card”
For the complete policy on the MATS Reserve-A-Ride program, please visit here.
CAREERS – CURRENT OPEN POSITIONS
Currently, MATS does not have any open positions. When we do have openings, the job descriptions will be posted here along with information on how to apply. Please go to the Muskegon County website and fill out a job interest card, indicating you are interested in working for MATS. You will be notified when MATS has open positions.
For other current positions available in Muskegon County, please click on the link button, below.
Get your message in front of a captive audience! Interior bus advertising is inexpensive and a cost-effective way to get your message out. Or, take your message on the road. In comparison to billboards, exterior bus ads are much more cost effective. Plus, our buses cover much more area than static ads.
Let us design a package that fits your budget. Contact the Transit Marketing Specialist at 231-724-6420 for current rates and availability.
DOING BUSINESS – DBE PROCUREMENT
Muskegon Area Transit Systems is a department of Muskegon County. Formal solicitations for County goods and services are posted, as they become available, at the County’s purchasing website found here: https://mi-muskegoncounty.civicplus.com/Bids.aspx
We encourage involvement by Disadvantaged Business Enterprises and have established a DBE participation goal of 0.485% of our federally-funded contracting opportunities for the period Fiscal Year 2017-2018. Find more information on this program by clicking on this link. To register as a Disadvantaged Business Enterprise, we recommend registering through the State of Michigan Department of Transportation Unified Certification Program website at https://www.michigan.gov/mucp. Doing so will allow your business to be classified as a certified DBE vendor for many state and local programs.
MUSKEGON AREA TRANSIT SYSTEM
DISADVANTAGED BUSINESS ENTERPRISE (DBE) GOAL
FOR FISCAL YEARS 2019-2021
The Muskegon Area Transit System, in accordance with regulations of the U.S. Department of Transportation (DOT), 49 CFR Part 26, has prepared a baseline DBE contractor participation goal for Fiscal Years 2019-2021. The baseline goal has been calculated at 0.976% anticipated DBE participation on MATS contracts assisted by the Federal Transit Administration (FTA).
To view the analysis of how this goal was reached, please view the .pdf document at the link below.
TITLE VI CIVIL RIGHTS NOTICE
ADA REASONABLE MODIFICATIONS
For the MATS ADA Reasonable Modifications Policy, please click on the button below.
ADA COMPLAINT PROCEDURE
For a .pdf of MATS’ ADA Complaint Procedure or to download the ADA Complaint Form, please click on the appropriate button, below.