Services

The Muskegon Area Transit System (MATS) is the primary provider of mass transportation in Muskegon County, Michigan. Service is provided from Monday through Saturday along ten regular routes, Monday through Thursday along one Express Route during school semesters, one Trolley Route Memorial through Labor Day and Monday through Friday along 1 Regional or MARC route. The agency’s paratransit service is known as GoBus.

What is the GoBus? The Muskegon Area Transit System’s GoBus is a county-wide shared-ride, pre-scheduled, how-tocurb-to-curb public transportation service for persons over age 65 or persons with a disability.

Who can ride GoBus? Persons over age 60, persons with disabilities, their personal care attendants, companions, and service animals.

Where does GoBus go? GoBus travels all of Muskegon County For ADA eligible riders, rides may be requested to be scheduled during the same hours as MATS fixed-route bus services: Monday-Friday 6:28 am – 10:49 pm Saturday 9:30 am – 5:40 pm For all other GoBus eligible riders, rides may be requested to be scheduled: Monday-Friday 7:00 am – 10:30 pm Saturday 9:30am – 5:30pm How do I access GoBus? Reservations may be made up to 14 days in advance by calling the MATS office at 231-724-6420.


RIDING THE GOBUS

How To Schedule: Reservations may be made up to 14 days in advance or on a next day or same day basis, as space permits. For best results, call in advance. When scheduling, please have the pick up and drop off address available. Call takers cannot book trips without a street address.

15-Minute Window: GoBus operates on a 0-15 minute window of operation. This means if your scheduled appointment time is 2:00pm, the GoBus will arrive “on time” between 2:00pm and 2:15pm. This allows the GoBus to better serve more customers. Keep in mind the GoBus can only wait 5 minutes for you to board once it arrives to pick you up.

Boarding the Bus: All MATS buses have wheel chair lifts. Drivers will help customers on and off the bus as needed. Drivers are unable to walk away from the bus or push customers to and from the bus.

Parcels and Packages: Drivers must adhere to a schedule and customers are allowed to bring only what they can independently carry onboard in one load. Customers will not be allowed to get on and off the vehicle loading packages. Customers may consider purchasing a small shopping cart, one that can be safely secured and would not roll while in the vehicle.

Changing a Trip Already Scheduled: Passengers needing to change the time or destination of a trip previously scheduled should notify the MATS office as soon as possible. Schedulers do the best they can to accommodate the change, however, it is not always possible.

Cancel Policy: Please call the MATS office as soon as possible to cancel a reservation. This allows other customers to use the service.

No-Show, Cancel at the Door: Customers who have not boarded the bus 5 minutes after it arrives will be considered a “no-show”. Cancel at the Door – A customer who schedules a ride, then cancels when the vehicle arrives will be recored as a “Cancel at the Door”. Please remember that cancelling or not shoing affects the overall service of GoBus.

Companions: Customers may travel with companions. Companions must pay the fare amount the customer pays. Companions must be picked up and dropped off at the same location as the customer. You must notify the MATS office at the time of scheduling that you will have a companion(s).

Americans with Disabilities Act: The GoBus exceeds the requirements of the ADA in many ways. For more information on ADA, contact the MATS office.

Service Animals: Service animals are welcome on all MATS vehicles and property to assist those with disabilities.

Lost and Found: If you leave something on the bus, you may call the MATS office. Lost items are turned in to the office at the end of the service day. Items unclaimed after 30 days may be discarded or donated to charity.

Compliments / Complaints: Compliments, concerns and complaints may be made by calling the MATS office at 231-724-6420. Comments will be forwarded to the appropriate staff person.


FARES & TICKET BOOKLETS

Fare Zones (One Way): Exact fare will be collected by the driver when boarding. Drivers are unable to make change. Metro Zone: $2.00 Zone 1: $3.00 Zone 2: $5.00

Ticket Booklets: Ticket booklets may be purchased from the GoBus drivers, the MATS office or the MATS terminal, in the following amounts 10-Ride Metro Zone: $20.00 10-Ride Zone 1: $30.00 10-Ride Zone 2: $50.00

Gratuity: Drivers are not allowed to accept tips of any form.

gobus_zones


TROUBLE-FREE TIPS

  • Write down the days and times of trips when you make your reservation.
  • Be waiting and watching for the GoBus at the pick-up location at least 10 minutes before the scheduled pick-up time in fairness to other passengers. Drivers are unable to knock at your door, honk the horn, etc.
  • Have the fare ready – tickets or correct change. Drivers are unable to make change.
  • If your ride is more than 15 minutes overdue, you may call the MATS office at 231-724-6420 for more information.
  • Wear seat belts at all times.
  • Please don’t carry more than two bags or parcels on board the vehicle.
  • No smoking, eating or drinking allowed.

MOBILITY MANAGEMENT

Transit officials have generally had a rather straightforward job: move the masses. But a growing number of transit agencies are turning their attention to individual riders through a relatively new technique called mobility management. The strategy involves partnering with other agencies and nonprofits to improve convenience for individual riders and achieve cost savings at the same time. The approach, which has gained traction over the last decade in Denver, Colorado; Portland, Oregon; Michigan and elsewhere, is especially crucial as transit agencies face an upcoming surge in the number of senior residents expected to use their service. The MATS Mobility Coordinator works to build strategic opportunities for improved transportation mobility in the community. This is achieved through fostering professional relationships with a variety of internal and external partners that provide, purchase, fund, plan and/or coordinate transportation services throughout Muskegon County. The Mobility Coordinator also works to develop and implement person-centered or client-based approaches to customer service within the County’s transportation program, working closely with customer Care Representatives in the effort to understand, research, solve, and respond to the needs of individuals with specific transportation problems.

COMMUNITY PARTNERS

Community Partnerships for web

CONFERENCE FACILITY

MATS Administration Office and Louis A. McMurray Conference Center 2624 Sixth St. Muskegon Heights, MI 49444 The large conference room at The Louis A. McMurray Conference and Transportation Center is available for use by local groups. For more information, contact Cheryl in the Muskegon County Facilities Department at (231) 724-6417 to reserve the room.

MUSKEGON TROLLEY

Visit Muskegon Trolley Company for more information

GREYHOUND

351 Morris Ave. Muskegon, MI 49440 www.greyhound.com Ticket Agent Hours (subject to change) Daily 5:30 a.m. – 7:30 a.m. and 1:30 p.m. – 4:00 p.m Local phone: 231-722-6048 For assistance outside of Ticket Agent Hours: Toll Free: 1-800-231-2222 Greyhound Charter: 800-454-2487 Closed Sundays, New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day and Christmas Day.