- Search “Go2 by MATS” in the App Store or Google Play store and tap the download icon.
- Open the app, press Get Started, and enter your personal info.
- Enter your credit or debit card info.
Introducing Go2.
Fast, easy, affordable rides in the Muskegon Metro Area.
Download the Go2 by MATS app to get started:
If you do not have a smart phone or need help, please call 231-227-3550 to schedule your ride.
Go2 works like a minibus that comes when you want, where you want — book rides in seconds, get picked up steps from your door, and access the Muskegon Metro Area without needing a car.
Service Hours:
Monday-Friday
5am-midnight
Saturday 8am-5pm
Service Zone:
City of Muskegon*
Roosevelt Park*
Norton Shores*
Muskegon Heights
* Indicates community is participating in the financial support of this service
Individual Rider Fare Pricing
| Standard Fare | Reduced Fare** (Senior & Disabled) | |
|---|---|---|
| On-Demand Trips | $4.00 | $2.00 |
** Senior (age 65+) and disabled riders must show a MATS Reduced Fare Card before entering the vehicle.
| Premium Services | Premium Fare |
|---|---|
| Pre-Booked or Recurring Trips | $8.00 |
| Muskegon Heights*** | $8.00 |
| Agency Bookings | $8.00 |
***Exception: Premium Fare will not apply for the following locations: Muskegon Family Care, Hackley Community Care, DHS, and the MATS Admin Building.
Companion (+1) Fare Pricing
| Standard Companion Fare | Personal Care Attendant | Child <42" Tall |
|
|---|---|---|---|
| On-Demand Trips | $2.00 | FREE | FREE |
| Premium Services | Premium Companion Fare | Personal Care Attendant | Child <42" Tall |
|---|---|---|---|
| Pre-Booked or Recurring Trips | $4.00 | FREE | FREE |
| Muskegon Heights | $4.00 | FREE | FREE |
| Agency Bookings | $4.00 | FREE | FREE |
How to create an account:
Questions? Get in touch:
Email: support-muskegon@ridewithvia.com
Phone: 231-227-3550
How to book a ride:
- Create an account. Download the Go2 by MATS app from the App Store or Google Play store and follow the simple signup steps.
- Book a ride. Enter your pickup and dropoff addresses and choose the ride option that works for you.
- Meet your driver. Check the app to find out exactly where to meet the vehicle, which may be a short walk from the address you gave us.
Safety measures Go2 is taking to lessen COVID-19 exposure.
We’re working hard to ensure that every trip you take is as safe and worry-free as possible.
- Face masks required. Everyone on board is required to wear a face mask or face covering. Passengers not wearing a face mask may be refused service.
- Wellness checks. In-app wellness checks help make sure passengers and drivers are symptom-free and ready to ride before they get going. Please stay home if you have either been diagnosed with COVID-19, think you’re exhibiting symptoms, or have been in contact with someone who has recently tested positive.
- Limited vehicle capacity. Vehicle capacity is limited in accordance with social distancing guidelines. Additionally, in vehicles with automatic doors, please wait for the driver to open and close the door to avoid touching the handles.
- Regular vehicle cleaning. Vehicles are being professionally cleaned regularly and we’ve provided drivers with cleaning supplies in order to perform frequent and thorough wipedowns of the vehicle interior, with extra focus on common surfaces and high-contact areas. They’re also equipped with plastic partitions between drivers and riders.
- Regularly evaluating our safety measures to align with COVID-19 policies and regulations based on the current state of the response.